Customer Care Professional at American Express Company South Africa

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Negotiation Skills, Interpersonal Skills, Attention To Detail, Multitasking, Consultative Approach, Relationship Building, Adaptability, Assertiveness, Analytical Skills, Digital Tools Proficiency, Resilience, Creativity, Influencing Skills

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs Meet and exceed quality goals, compliance regulations and productivity targets Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms Document necessary information, such as payment details, Customers change of details, change of address and travel notifications Re-prioritize and adapt to an ever-changing environment Preferred Skills: Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Customers The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers Strong interpersonal, communication, verbal and written skills Assertiveness to handle difficult conversations Excellent negotiation, influencing and resourcefulness skills Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail Confidence to work in a different environment e.g. actual and virtual Preferred Qualifications: At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication Ability to work in a fast paced metric driven environment with proficient multitasking and navigation Demonstrated consultative experience, ability to influence, resourceful Creative problem-solving, eager to find customized solutions Experience in banking/financial services a plus Bachelor’s degree, associate’s degree and college undergrads may apply Additional Details: We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite. Workplace Flexibility: Full time. Shift flexibility requirements American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations Work From Home Requirements: Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Deliver world-class customer service by responding to customer inquiries via telephone. Build meaningful relationships with customers and enhance their experience by identifying opportunities to offer products based on their needs.