Customer Care Professional - Japan Merchant Back Office at American Express Company South Africa

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Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Analytical Skills, Time Management, Organizational Skills, Decision-Making Skills, Problem Solving, Attention To Detail, Relationship Management, Conflict Resolution, Customer Service, Adaptability, Accountability, Motivation, Teamwork, Technology Utilization

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. In this role you will be responsible for: Providing outstanding service to our Merchants based in Japan Handling various ad-hoc requests from our Merchants such as account setups, account maintenance, payments and reconciliations, terminal enablement. Handling situations which may require adaptation of response or extensive research according to customer/Merchant response. Using computerised system for tracking, information gathering, and/or troubleshooting. Understanding the organisation and various products/services we offer Problem solving, assessing the needs of Merchants and suggesting/promoting alternative products or services. Minimum Qualifications: Excellent verbal & written communication skills in Japanese and English Target driven and took accountability for your work, whilst working in a fast-paced metric driven environment Excellent analytical, time management, organisational and strong decision-making skills required High attention to details with an agile problem-solving mindset Ability to quickly learn and utilise multiple tools and technology in servicing environment High influencing skills when dealing with escalated issues, using strong relationship management and conflict resolution skills to effectively liaise across teams Ability to own customer issues through to resolution, overcome challenges and know when to seek assistance, match creative solutions to the needs of the customer and clearly explain outcomes to them High accountable, motivated, and positive mindset Team player with ability to effectively deal with shifting priorities and high work volume unsupervised. アメリカン・エキスプレスの企業文化は、175年にわたる革新、共通の価値観とリーダーシップ行動、そして私たちのお客様、地域社会、同僚を支えるという揺るぎないコミットメントの歴史の上に築かれています。チーム・アメックスの一員として、様々な包括的なウェルビーイングのサポートを受け、多くの機会を通して新たなスキルを学び、リーダーとして成長し、キャリアを高めることのできるパワフルな支援を体験します。ここではあなたの声やアイデアが重要で、あなたの仕事が影響をもたらします。そして、私たちは共に手を携え、アメリカン・エキスプレスの未来を作っていきます。業務内容と責任日本の加盟店に優れたサービスを提供アカウント設定、アカウントメンテナンス、支払い、照合、端末の有効化など、加盟店からの様々なリクエスト処理顧客や加盟店の対応に応じての調査追跡、情報収集、トラブルシューティングのためのコンピューターシステムの使用アメリカン・エキスプレスが提供する様々な商品やサービスの理解問題解決、加盟店のニーズの評価、代替商品またはサービスの提案/促進必要条件日本語と英語での優れた会話および読み書きのコミュニケーション能力目標達成を重視し、自分の仕事に対して責任を持つことができる方優れた分析力、時間管理能力、組織力、強い意思決定力を有する方機敏な問題解決思考を持ち、細部にまで気を配れる方サービス環境で複数のツールや技術を迅速に習得し、活用できる能力問題対処の際のチーム間での効果的な協力ができる方問題解決、課題克服、支援を求めるタイミングを見極め、顧客のニーズに合った解決を提供し、その結果を顧客に明確に説明する能力責任感、やる気があり、前向きな考えの方優先順位の変化や大量の作業を効果的に対処する能力 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. アメリカン・エキスプレスでは、他社に引けを取らない報酬や、あなたの包括的なウェルビーイング（身体的、経済的、精神的な健康）をサポートする福利厚生をはじめ、あなたがベストな状態で仕事に臨み、最高のパフォーマンスを発揮すために必要な柔軟性を提供します。競争力のある基本給ボーナスインセンティブ経済的安定と退職に向けたサポート合的な医療、歯科、眼科、生命保険、障害給付（勤務地による役割や業務上の必要性に応じて、ハイブリッド、オンサイトの柔軟な働き方が可能手厚い有給育児休暇制度（勤務地による）看護師や医師が常駐するグローバルなオンサイト・ウェルネス・センターを無料で利用できる（勤務地による） Healthy Mindsプログラムによる無料・秘密厳守のカウンセリングサポートキャリア開発とトレーニングの機会アメリカン・エキスプレスへの入社は、適用される法律および規制に従って、経歴調査を通過することが条件となります。

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Responsibilities

You will provide outstanding service to our Merchants based in Japan and handle various ad-hoc requests such as account setups and payments. Additionally, you will use computerized systems for tracking and troubleshooting while understanding the products and services offered.