CUSTOMER CARE PROFESSIONAL (KUNDENBETREUER)

Functional area: Sales
Country: Germany
City: Rheinfelden
Company name: CVS engineering GmbH
Date of posting: Jul 11, 2025
CVS engineering GmbH manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).
Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.
Customer Care is responsible for building a transparent relationship with our (potential) customers. Being the first contact person in the company and helping customers to get all the necessary information they are requesting

• The main task is to communicate with our (potential) customers by phone, email, chat or social media.
• Assist the sales force in offering products to the customer
• Enter orders into the system according to information provided by the sales force or orders placed
• Coordinate the best delivery times for open orders with production planning
• Organize shipping of products to the customer and track shipping notices
• Print out and send invoices to customers
• Support controlling by following open invoices
• Handle any customer problems or complaints in the best way to increase customer satisfaction
• Gather information across the organization to meet customer needs and communicate accordingly