OVERVIEW

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle various customer inquiries effectively. As a Customer Care Specialist, you will play a pivotal role in enhancing the customer experience through your expertise in client services and problem-solving abilities.

SKILLS

• Proficiency in English; multilingual or bilingual capabilities are a plus.
• Strong customer service skills with experience in call center environments preferred.
• Excellent phone etiquette and communication skills to engage with clients effectively.
• Passionate about the Eyelash Extensions and Beauty
• Ability to perform data entry tasks accurately and efficiently.
• Familiarity with sales techniques is beneficial for upselling opportunities.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Effective analysis skills to assess customer needs and provide tailored solutions.
• Typing proficiency for efficient documentation of customer interactions. Join us as a Customer Care Specialist where your contributions will make a significant impact on our customers’ experiences!
  Job Types: Full-time, Part-time

Benefits:

• On-site parking

Language:

• French (required)

Work Location: In perso

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle outbound calls to follow up on customer queries and ensure satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback through data entry.
• Assist with cash handling processes as required, ensuring accuracy in transactions.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Utilize Microsoft Office tools for documentation and reporting purposes.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.