POSITION OVERVIEW – CUSTOMER CARE SPECIALIST (BEAUTY)

At Toi Beauty, excellence in customer service is more than a priority — it’s part of our identity. We are currently seeking a dedicated and elegant Customer Care Specialist with a genuine passion for beauty, well-being, and refined customer experiences. Your role will be key in offering each client a smooth, thoughtful, and personalized journey — one that reflects the spirit of our brand.

• Respond promptly and graciously to customer inquiries via phone, email, or chat, always upholding our tone of elegance and professionalism.
• Offer accurate and inspiring product information, while highlighting the unique value of our services.
• Conduct outbound follow-up calls to ensure satisfaction and provide personalized care.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback.
• Assist with payment handling as needed, ensuring accuracy and discretion.
• Work closely with internal teams to resolve complex cases and continuously improve service quality.
• Use Microsoft Office tools to document and report effectively.
• Gather and analyze client feedback to identify opportunities for enhanced service and experience.