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Customer Care Rep at Plimpton & Hills

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Order Status Checking, Delivery Scheduling, Mathematical Functions, Product Training, People Skills

Industry

Wholesale

Description

Description Customer Care Representative Reports To: Showroom Manager Work Hours: Full Time FLSA Status: Non-Exempt Branch: Hartford Position Purpose: Assist with all aspects of customer service in the showroom via phone and/or email. Essential Functions: Promptly and professionally answer showroom directed calls Communicate effectively by phone and/or email Schedule appointments Check status of orders Stock Check Release and/or schedule deliveries Give accurate directions to any showroom Ask questions and respond appropriately to determine the customers needs Provide exceptional customer service on a daily basis Encourage customers to use our Waterware website Possess effective communication and people skills Ability to perform mathematical functions for pricing and or taking payments (credit cards) Transfer calls quickly and correctly to the right person Participate in all product training and customer service training when available Must work on Saturdays Adhere to showroom dress code Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Requirements Experience, Education & Skills: Two years customer service experience preferred Ability to communicate clearly and effectively; verbally and written High School diploma or GED required Physical Requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Responsibilities

The Customer Care Representative assists with all aspects of customer service in the showroom via phone and email. This includes answering calls, scheduling appointments, checking order statuses, and providing exceptional customer service.