Customer Care Representative at AIA

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Team Player, Organizational Skills, Technology Embrace, Relationship Building, Problem Solving, Motivation

Industry

Insurance

Description

BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity AIA currently has opportunities available to join our Customer Care Team in both Sydney and Melbourne. Within these roles you will have the opportunity to work for a leading life, health and wellbeing insurer that has a well-known and recognised brand. AIA is passionate about understanding and then improving the health of our nation. There is an immense opportunity to make a positive difference in the lives of Australians by empowering them to make small, positive, lifestyle choices. AIA is a strong believer in the importance of staff health and wellbeing and has established an exceptional internal work/life balance that promotes a healthy lifestyle. Roles within our Sydney office are due to commence on Monday, 2nd February 2026. To do this successfully you will: Deliver exceptional customer service over the phone and via email Have an exceptional customer focus; work to engage the customer; build and sustain productive customer relationships and loyalty Undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role Ensure that all customer’s requests are actioned within service levels and within agreed quality and efficiency benchmarks Successful applications will demonstrate: Proven experience working in call centre, customer service or member focused environment Previous insurance background – desirable but not essential Demonstrated ability to work with complex systems – desirable but not essential Being a motivated, can-do team player A genuine passion for customer connections Strong verbal and written communication skills Embrace technology and learn IT systems A high level of organisation skills with the ability to prioritise work activities and effectively allocate tasks Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone’s life everyday Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers Flexible working arrangement – 3 days in office and 2 days WFH We also offer unique perks that make AIA a great place to work: AIA Vitality program and partnerships with Fitness First, BFT, Virgin Active, Endota and more Employee Share Purchase Plans to invest in your future Social and wellbeing activities like Run Club, Engagement Committees and Social Clubs At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year. AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link today! At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

Deliver exceptional customer service over the phone and via email while engaging customers and building productive relationships. Ensure all customer requests are actioned within service levels and maintain quality and efficiency benchmarks.