About Us: Grimsby Animal Hospital is dedicated to providing compassionate and comprehensive care for pets. We offer a full range of veterinary services and aim to make each pet’s visit as comfortable and stress-free as possible. We are looking for a dedicated, professional, and friendly individual to join our team as a Customer Care Representative / Receptionist.
Position Summary: As a Customer Care Representative / Receptionist at Grimsby Animal Hospital, you will be the first point of contact for clients, both in person and over the phone. You will help provide a positive experience for clients, ensure the smooth operation of the front desk, and support our team of veterinarians and technicians in delivering excellent patient care.

QUALIFICATIONS:

• Experience: Prior experience in a veterinary clinic, animal hospital, or customer service role is highly preferred.
• Education: High school diploma or equivalent. Additional certification or training in office administration, veterinary assistance, or customer service is an asset.
• Technical Skills: Proficient with office software and familiarity with veterinary software is a plus.
• Availability: Flexibility to work evenings, Saturday mornings.
  Why Join Us? At Grimsby Animal Hospital, we believe in fostering a supportive and collaborative work environment. We offer competitive compensation, opportunities for professional growth, and the chance to make a meaningful difference in the lives of pets and their families.
  If you are passionate about animals, have strong customer service skills, and enjoy working in a dynamic and caring environment, we would love to hear from you!
  How to Apply: Please send your resume and cover letter outlining your relevant experience and interest in the role to amanda.abernot@grimsbyanimalhospital.com
  Job Types: Part-time, Permanent
  Pay: From $18.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift

Experience:

• Animal Hospital: 1 year (required)

Work Location: In perso

• Client Interaction: Greet clients and their pets in a warm, friendly, and professional manner. Answer phone calls and emails, schedule appointments, and provide information about services, procedures, and hospital policies.
• Appointment Management: Schedule, confirm, and reschedule appointments, ensuring accurate and up-to-date records.
• Client Communication: Provide clients with follow-up information, medication instructions, and other essential details. Address client inquiries, concerns, and complaints with patience and empathy.
• Cash Handling: Process payments, handle billing inquiries, and manage the clinic’s payment systems. Ensure accurate cash handling and provide receipts to clients.
• Administrative Support: Maintain accurate and organized client files, medical records, and inventory. Assist with ordering and stocking office supplies.
• Team Collaboration: Work closely with veterinarians, technicians, and other staff members to ensure seamless workflow and excellent patient care.
• Hospital Environment: Maintain a clean and organized front desk area, waiting room and examination rooms. Ensure the clinic is a welcoming and pleasant environment for both pets and clients.