Customer Care Representative - ARH Wollongong at Greencross Pet Wellness Company

Wollongong City Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reception, Invoicing, Payment Processing, Data Entry, Email Management, Interpersonal Skills, Time Management, Attention To Detail, Compassion, Empathy, Computer Literacy, Ability To Work Under Pressure, Flexibility, Appointment Management

Industry

Retail

Description

Job Description We are looking for a friendly and organised Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets! ARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to cover a Maternity Leave position - this is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service. Maternity Leave Contract - now through to June 2026. Hours: Every Monday & Tuesday 5:30pm - 12am, with the addition of ability to pick up any annual leave, personal leave, public holiday shifts that may come up. As a part of the Customer Care team, your duties will include: Handling a high volume of inbound calls Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments - including cash and EFTPOS Processing payments on Vetpay and Medipay finance platforms Data entry and requesting documents from referring vets and clients Managing email enquiries Liaising with referring vets About your experience and skill: Minimum 2 years' experience in a reception/customer service role Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients Strong computer literacy skills Experience with appointment entries, invoicing, and taking payments Ability to manage your time effectively Amazing attention to detail Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Strong interpersonal and relationship skills Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays) We Offer: This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra. Greencross and Petbarn discounts Training and opportunities for advancement A passionate and caring team environment Free annual influenza vaccination Free access to confidential 24/7 mental health support Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award) If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

Responsibilities

The Customer Care Representative will handle a high volume of inbound calls, welcome clients and their pets, and manage appointments. Additional duties include invoicing, processing payments, and liaising with referring vets.