WHO IS AUDIKA?

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

THE OPPORTUNITY – BRING YOUR CONTACT CENTRE EXPERIENCE TO LIFE

We’re looking for part-time experienced contact centre professionals to join our high-performing Customer Care team in Adelaide. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.
As a Customer Care Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Booking and managing clinic appointments using our CRM and internal systems
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Accurately updating client records and ensuring all information is documented
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

Your day-to-day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid trials, adjustments)
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Booking and managing clinic appointments using our CRM and internal systems
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Accurately updating client records and ensuring all information is documented
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores