Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.
With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.
We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

THE ROLE:

Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus
Note: We are looking for a shift for candidates in Australia or candidates that are available to work in that timezone below:
Shifts require:

Sunday - Thursday:

• 7pm EST - 3:30am EST / 9am - 5:30pm AEST

Tuesday - Saturday:

• 7pm EST - 3:30am EST / 9am - 5:30pm AEST

WHAT YOU’LL DO:

• Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
• Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
• Guide new Partners once they have finished onboarding and help with migrations
• Troubleshooting and problem solving quickly to deliver fast responses
• Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
• Become an expert on all things Arketa by learning new tools and keeping our customers educated
• Always advocating for our Partners while also advocating for Arketa
• Report on insights + industry feedback from customers to improve product features