Customer Care Representative at Boston Scientific Corporation Malaysia

Kerkrade, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Order Processing, Invoicing, Service Complaints, Returns Management, Collaboration, Reporting, Problem Solving, SAP, ERP Systems, MS Office, Excel, Dutch Language, English Language, French Language, Business Process Knowledge

Industry

Medical Equipment Manufacturing

Description

Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries, etc.; Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives; Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request; Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable; Handle service complaints from customers and/or sales representatives; Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy; Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer; Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments; Report on backorders, Field Inventory and operational key metrics; Actively support the Value Improvement Programs by contributing to departmental projects. Language skills - fluent in Dutch and English Knowledge of the French language is an advantage Bachelor degree is an advantage Working experience in customer care is an advantage knowledge of SAP or other major ERP systems MS office/Excel proficiency Ability to handle exceptions and non-standard orders Ability to work with third party order processing supplier Business process knowledge in an international environment Does this position sound like the next step in your career? Join a team that works together to find solutions that make a difference! Requisition ID: 622402 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Responsibilities

Coordinate and manage customer orders and ensure timely delivery while addressing any service complaints. Collaborate with various departments to meet customer expectations and report on operational metrics.