Customer Care Representative at Boston Scientific Corporation Malaysia

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Order Entry, SAP, Logistics, Customer Satisfaction, Service Improvements, Sales Opportunities, Customer Relationships, Technical Product Knowledge, Teamwork, Quality Compliance, Problem Resolution, Back Order Management, Pricing Authorization, Communication, Patient Safety

Industry

Medical Equipment Manufacturing

Description

Responsibility for order entry in SAP to ensure next day delivery from DC. Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, ship date, pricing, special delivery instructions. Follow up and taking necessary actions to ensure customer expectations are met. Fully understands the logistic requirements of the customer in terms of delivery, consignment stocks. Takes independent action to develop service improvements with the customer (in conjunction with department and divisional needs). Responsible to take independent action to resolve customer queries/complaints. Following documented procedure for product complaints and non complaint returns. Effectively identifies additional sales/service opportunities derived from regular contacts with customers. Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities. Constantly reviews Back Order report for opportunities to clear when stock becomes available. Ensures that appropriate authorization regarding special pricing requests are available prior to order capturing. Demonstrates strong preparation skills in dealing with customer accounts. Monitors customer satisfaction and reports on issues, maintain customer files. Fully knowledgeable in the company's policies, procedures and practices. Product/Technical Knowledge: Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information; Expert level of capability with SAP and other software packages. Teamwork: Develops relationships with internal customers to maintain critical communication processes; Close teamwork with Territory Managers and CS Team to enable a total service. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. For those individuals that supervise others, the following statements are applicable: Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Responsibilities

The Customer Care Representative is responsible for order entry in SAP to ensure timely delivery and customer satisfaction. They take independent action to resolve customer queries and complaints while identifying additional sales opportunities.