Customer Care Representative at Cabot-Managed Properties

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Transportation Coordination, Logistics, Issue Resolution, Complaint Handling, System Entry, JDE, Problem Solving, Attention To Detail, Accuracy, English Proficiency, Sarbanes-Oxley Compliance, ISO 9000 Standards, Responsible Care

Industry

Chemical Manufacturing

Description

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations. If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply! Position Summary Provides customer service by responding to customer calls and processing customer orders from receipt to shipment. Coordinates and schedules transportation with carriers to ship products between plants, warehouses and customers. Handles customer inquiries and resolves service-related issues and complaints of varied complexity for a variety of customer accounts . Job Requirements (Principal Responsibilities) Answers incoming customer calls and uses system to enter order details. Collects information needed from customer and ensures full understanding of customer’s requirements. Schedules transportation with carriers for regular planned deliveries to and from customers, warehouses, and plants. Takes constraints, such as maximum loads, available time slots, etc. into consideration prior to making arrangements. Coordinates order details with customers, including suggesting changes in shipment dates or product selection and/or quantities, when required, due to availability restrictions. Interacts with other Shared Services departments and/or plant locations to ensure shipments are handled as requested. Handles a variety of customers’ concerns and asks appropriate questions to fully understand issues. Identifies problems and either resolves or escalates for resolution. Uses other systems to log in and track customer complaints. Ensures responses to customer are completed in a satisfactory manner. May assist less-experienced representatives with training of system and procedures. Participates in Center projects as directed. Adheres to policies, procedures including safety, internal control, Sarbanes-Oxley regulations and ISO 9000 standards. May participate in customer visits. Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001® technical specification, as applicable to the site/region. Competencies (Knowledge, Skills and Behaviors) Knowledge of logistics and specifically customer services and order processing procedures. Proficiency in the use of office systems, including use of enterprise-wide systems, such as JDE. Customer service orientation; displays proper sense of urgency regarding customer needs. Ability to interact with customers and internal peers on a daily basis. Organizational and problem solving skills. Attention to details and high level of accuracy. Good application ability on English. Education/Experience Some college required; Bachelor’s/University degree preferred. 3+ years’ customer service experience, logistic experience. At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds. Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future. Cabot Corporation is a leading global specialty chemicals and performance materials company with locations in over 20+ countries. We combine our global perspective with local decision-making to deliver performance that makes a difference in the markets we serve, from transportation and infrastructure to environment and consumer. Our employees around the world are united by our shared purpose: creating materials that improve daily life and enable a more sustainable future. We empower individuals to take ownership of their careers and promote a culture where people feel encouraged to share ideas, challenge the status quo, and collaborate, creating a workplace where all employees can make an impact. Not finding the right position today? Upload your information and interest for a future opportunity by clicking Get Started below. Or to set-up Job Alerts for future roles, Create an Account by clicking 'Sign In' at the top of the page!

Responsibilities

This role involves providing customer service by responding to calls and processing customer orders from initial receipt through to final shipment. The representative will also coordinate and schedule transportation with carriers for product movement between facilities and customers, while handling inquiries and resolving service issues.