Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Care Representative at Cartrack

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Tech-Savvy, Problem Solving, Team Player, Positive Attitude, Training, Software-as-a-Service, Customer Satisfaction, Complaint Resolution, Feedback, Sales, Reporting, Empathy, Professionalism

Industry

Software Development

Description

Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility Maintaining a positive, empathetic, and professional attitude toward customers always. Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice. Train customers on how to derive the most value from our Software-as-a-Service platform. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop. Responding promptly to customer inquiries and communicating with customers through various channels. Providing feedback on the efficiency of the customer service process. Identify opportunities to sell additional services and or Cartrack software applications to clients. Compile daily efficiency and productivity reports. Requirements Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience Experience in customer service Proficient in English Tech-savvy and computer literate Excellent communication and interpersonal skills Hands-on and a positive attitude Team player with a high level of energy and able to work independently. Amenable to working a day-shift schedule Willing to report on-site in Poblacion, Makati City

Responsibilities

The Customer Care Representative will maintain a positive and professional attitude toward customers, explain the platform applications, and ensure customer satisfaction. They will also train customers, resolve complaints, and provide feedback on service efficiency.