POSTING: CUSTOMER CARE REPRESENTATIVE

Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

PASSIONATE ABOUT SUPPORTING HEALTHY LIVES WITH COMMITMENT AND CARE? PLEASE APPLY TODAY AND LET US OPEN THE DOOR TO YOUR EXTENDED CAREER JOURNEY.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.
CA

What YOU will be doing

• Assist in locating & contact applicant’s health care provider to obtain records for insurance purposes.
• Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
• Strong attention to detail on all orders to ensure efficient handling.
• Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
• Collect pertinent details when there could be a delay in completion.
• Contact clinics via phone and/or fax to obtain status of insurance reports.
• Capture & document all call and/or faxed updates accurately.
• Ensure payment details are accurate prior to issuing payment.
• Follow SOPs to ensure compliance to the various insurance carriers and medical facilities.
• Maintain quality while attaining daily targets.
• Demonstrate exceptional customer service while handling outbound calls.Any other tasks as assigned by Manager / Team Lead

What YOU bring to the role

• High School Education Degree/diploma preferred (or related experience)
• Strong communication skills – written and spoken
• Strong customer service skills
• Quick learner
• Minimum 1 year experience working in a customer contact environment
• Technically proficient
• Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
• Ability to multitask while maintaining quality and reaching targets
• Medical terminology knowledge is an asset
• Customer-centric approach: Friendly & positive attitude, confident on the phone
• Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
• Strong research skills to locate medical facilities and health care providers using the resources provided
• Ability to quickly document using an in-house software
• Ability to work both autonomously & as a team
• Strong attention to detail, problem solver and innovative thinker (think outside the box for solutions)
• Knowledge of Mandarin/Cantonese/French an asse