ABOUT US

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.

SUMMARY

Eagle Eye Networks is currently searching for a Customer Care Representative based in Amsterdam. This individual provides positive, courteous, and prompt customer service in handling customer requests and inquiries to include order entry, account, and billing inquiries, and troubleshooting various customer requests.

EXPERIENCE

• Bachelor’s degree or its equivalent
• Excellent written and oral communication skills in English and one additional major European language (fluency in Dutch and/or German is a big plus)
• Strong customer service orientation
• Understanding and adapting to technology
• Proven experience in computer applications (GSuite, MS Office) and CRM Software (Zoho, Salesforce)

• Answer inbound calls and direct to relevant internal departments
• Answer inbound live chats and direct to relevant internal departments
• Enter and process inbound customer orders
• Resolve basic billing and customer account questions
• Oversee and track RMA activity
• Liaison with shipping department to track customer shipment issues
• Assist in CRM input to ensure accurate and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed