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Customer Care Representative (English) at Sutherland Global Services UK Ltd

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Relationship building, Conflict resolution, Sales, Problem solving, English fluency, Record keeping

Industry

IT Services and IT Consulting

Description

Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Benefits: First waves = higher promotion chances Competitive package Fully paid training Medical and social insurance coverage Night shift allowance 24/7 company-provided transportation Clear career development Qualifications Strong Interpersonal Skills, such as effective communication and relationship-building Ability to handle customer complaints professionally and provide empathetic support Fluency in English Flexibility with night and overnight shifts Unviersirty graduate Previous experience in sales is mandatory

Responsibilities

The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks include responding to customer calls, offering solutions to concerns, and maintaining accurate records of interactions.