WE ARE FARMERS!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

JOB SUMMARY

We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

In this role you will:

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Start date: Tuesday, May 13th, 2025
• Location: The role is fully remote.
• Shift hours: Monday-Friday 10:30am PST - 7pm PST with a Saturday rotation.
• Starting Hourly Rate: The pay for the role is $22.31 up to $23.74 per hour

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required. Other: Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

EXPERIENCE REQUIREMENTS

• Minimum of 1-3 years customer service.
• 1 year of experience in call center environment or related field preferred.
• Experience providing customer support within a high-volume, complex environment preferred.
• Strong technical aptitude:
• Intermediate computer skills with ability to navigate multiple systems simultaneously.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
• Experience with Microsoft Office suite of tools preferred.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Start date: Tuesday, May 13th, 2025
• Location: The role is fully remote.
• Shift hours: Monday-Friday 10:30am PST - 7pm PST with a Saturday rotation.
• Starting Hourly Rate: The pay for the role is $22.31 up to $23.74 per hou