Job Title: Customer Care Representative
Location: JAFZA, Dubai, UAE
Company: Al Asayel Health and Safety FZE

JOB OVERVIEW

Al Asayel, a leading PPE trading company, is seeking a dedicated and customer-focused Female Customer Care Representative to join our team. The ideal candidate will manage client inquiries, resolve issues, and ensure a smooth and satisfying customer experience.

REQUIREMENTS:

• Bachelor’s degree.
• Proven experience as a Customer Care Representative or in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM systems (SAP B1 experience is a plus).
• Ability to multitask and work under pressure.
• Knowledge of PPE products (preferred but not mandatory).
• Fluency in English is essential.
• Female candidates are preferred for this role.
  Job Type: Full-Time
  Working Hours: 9:00 AM – 6:15 PM, Monday to Friday; Saturday 8:00 AM – 1:00 PM

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information about products, orders, and services.
• Handle customer complaints and escalate complex issues when necessary.
• Process orders, returns, and exchanges efficiently.
• Maintain and update customer records in the CRM system.
• Coordinate with sales and logistics teams for timely order fulfillment.
• Follow up with clients to ensure satisfaction and nurture long-term relationships.