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Customer Care Representative -Female Candidates at CHENOTH EMPLOYEMENT LLC
Dubai, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

20 Nov, 25

Salary

0.0

Posted On

20 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Handle inbound and outbound customer calls, emails, and chats in a professional manner.
  • Address customer inquiries, complaints, and requests promptly and accurately.
  • Provide product/service information and resolve issues to ensure customer satisfaction.
  • Maintain customer records by updating account information.
  • Escalate complex issues to the relevant department or supervisor when necessary.
  • Ensure compliance with company policies, procedures, and quality standards.
  • Meet performance targets such as response time, resolution time, and customer satisfaction ratings.
  • Assist in improving customer service processes and share customer feedback with management.
  • Previous experience in customer service or a call center environment is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and professional under pressure.
  • Good problem-solving and multitasking skills.
  • Proficiency in MS Office and familiarity with CRM systems.
  • Fluency in English, Hindi is an added advantage.
    Job Type: Full-time
    Pay: AED3,000.00 - AED4,000.00 per mont