Customer Care Representative at FOCUS Broadband

Shallotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Attention To Detail, Credit Checks, Service Activation, Product Knowledge, Sales, Time Management, Teamwork, Bilingual, Customer Verification, Complaint Resolution, Professional Development, Safety Training, Community Engagement

Industry

Telecommunications

Description

Description As a Customer Care Representative at FOCUS Broadband, you will be the liaison between FOCUS Broadband and our customers. Attention to detail and a commitment to providing the first-class customer service that FOCUS Broadband is known for will be indispensable requirements to succeed in this role. FOCUS Broadband serves the community by assisting our clients with their communications needs through our on-site call center and face-to-face in our retail stores. Other activities include credit applications and new service activation or adding services to existing accounts. Requirements Ability to meet with new, existing, and potential customers by telephone or in one of our retail stores. Ability to explain the details of all FOCUS Broadband products and services, including recommending specific products and services by asking appropriate questions of customers and identifying each customer’s product needs. Performs customer verifications, including but not limited to credit checks for new customers. Initiate service orders for new and existing customers. Resolve customer complaints by clarifying the customer’s issue, determining the root cause, and selecting and executing the best solution to solve the customer’s problem. Responsible for meeting or exceeding productivity measurements, including the number of customer contacts, number of service orders created, and number of product sales. Additional Responsibilities: Maintains regular and timely attendance. Performs other duties/special projects as required. Participates on behalf of the company in community and company-sponsored activities as requested. Attends safety meetings, completes safety trainings, and maintains a safe working environment. Actively maintains and enhances job-related knowledge and skills through ongoing professional learning and development. Minimum Qualifications: High school diploma or GED required. Associate degree preferred. Bilingual in English/Spanish is preferred. At least 6 months in a call center, customer service, or closely related field preferred. Must maintain a clean driving record and valid license. Position Type & Expectations: Position requires the ability to work within the hours of 8 am through 6 pm Monday through Saturday. Work schedules are determined based on operational requirements and may vary by team. Overtime may be required during peak workload periods or in response to operational demands, including weather-related events. Customer Care Representatives may be required to work at various locations within FOCUS’s service areas. Who is FOCUS Broadband? FOCUS Broadband is North Carolina's largest communications cooperative. Formerly known as ATMC, our humble roots began in 1955 when residents banded together to bring telephone service to Brunswick County for the first time. Today, our team provides high-speed fiber optic internet, Merge TV, Wireless, Security, and more. FOCUS Broadband is proud of our history and reputation for putting our customers first. FOCUS Broadband has built its reputation by providing outstanding customer service and technology. We are building a next-generation, 100% fiber-optic network in Brunswick County. We are expanding our reach to serve portions of Bladen, Chowan, Columbus, Duplin, Hoke, Pender, Perquimans, Robeson, and Scotland Counties. As employees at FOCUS Broadband, our team enjoys rewarding, challenging, and exciting careers. Though we number more than 350 employees, FOCUS Broadband maintains a small company feel by letting employees know they are appreciated, valued, and recognized. Our team enjoys competitive earnings and excellent benefits, including a 401k with a company match with an additional company contribution to the 401k, an on-site clinic, a lucrative wellness program, tuition reimbursement to help with career advancement, and much more. FOCUS Broadband is a "Local Company with Local Priorities." Are you ready to start an exciting career with FOCUS Broadband? FOCUS Broadband Benefits: Competitive Salaries 401k company contributed plus tiered match Employer-paid premiums for Medical, Dental, and Vision coverage for employees Employer-paid Short-Term and Long-term Disability coverage. Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life. On-Site Clinic: available Monday-Friday Wellness Bonus Program - including Gym Reimbursement Tuition Reimbursement Generous PTO & Paid Holidays

Responsibilities

As a Customer Care Representative, you will assist customers with their communications needs and resolve complaints by identifying issues and providing solutions. You will also be responsible for initiating service orders and maintaining productivity measurements.