JOB DESCRIPTION SUMMARY

Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).
This is fixed-term contract ending September 2026 and is an exciting opportunity for fresh graduates or experienced customer service representatives.
Our vision for Customer Service at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise our internal system for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.