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Customer Care Representative II - Mexico City at Boston Scientific Corporation Malaysia

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Platforms, Microsoft Office Suite, ERP, Order Management, OTC, Interpersonal Skills, Problem Solving, Attention to Detail, Communication Skills, English Proficiency, Quality Systems, Regulatory Requirements, Cross-Functional Collaboration, Empathy, Patience, Professionalism

Industry

Medical Equipment Manufacturing

Description

Experience: Minimum 3-5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry. Education: Bachelor's degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar. Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP. Others: Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience. Strong knowledge of Order Management workflow and OTC (Order to Cash). Strong interpersonal skills with empathy, patience, and professionalism. Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing. Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc. Excellent verbal and written communication skills Intermediate to advanced English proficiency 70% Strong attention to detail and ability to prioritize multiple tasks under tight deadlines. Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on business or technology using practical experience, judgment and precedents Receives a moderate level of guidance and direction Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

Responsibilities

The Customer Care Representative II is responsible for managing customer complaints and resolving issues effectively to maintain a positive customer experience. This role requires collaboration with various internal departments to ensure smooth order management and compliance with regulatory requirements.