Customer Care Representative at Johnson Comfort

Franklin, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

22.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Telephone etiquette, Communication skills, Interpersonal skills, Time management, Prioritization, Computer skills, Microsoft Office, Problem solving, Upselling, CRM, Attention to detail, Organization skills, Technical communication

Industry

Specialty Trade Contractors

Description

Customer Care Representative Johnson Comfort is looking for a Customer Care Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. About Johnson Comfort Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally! Location & Commitments Location: Franklin, Indiana Type: Full-time, non-exempt Schedule: Monday to Friday with rotating weekends: 10am-7pm/8am-6pm Benefits $18-$22/hr based on experience Benefits after 90 days Health insurance Dental insurance Company sponsored short term disability PTO + paid holidays IRA with 3% company match Paid training and company education Company events Uniforms and boot vouchers provided Responsibilities Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home Consult on customer success: Advise customers on leveraging products/services based on their unique needs Maintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development Perform outbound calls to customers and perform upselling responsibilities when necessary Conduct service-related, follow-up calls to check in on past customers and assess their current needs What We Are Looking For High School Diploma/GED is required Must pass a background check and drug screening High level of customer service Telephone Etiquette HVAC experience a plus, but not required Go-getter mentality and ambitious High attention to detail and good organization skills Good computer skills, specifically in Microsoft Office Positive attitude and winner mentality 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Excellent interpersonal communication skills on a professional and technical level Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above-and-beyond service Excellent time-management and prioritization skills Able to work both independently and as part of a team Bilingual a plus, but not required We are an equal opportunity employer and encourage veterans to apply. Ready to join us on this journey? Apply today and let us forge forward together!

Responsibilities

Manage inbound customer communications by answering calls and emails while using scripts to guide customers to service solutions. Maintain accurate CRM records, perform outbound follow-up calls, and consult with customers on product needs.