COMPANY OVERVIEW:

KUVO Telecommunications Inc. is a premier telecommunications provider committed to delivering exceptional service and innovative solutions to our customers. We are looking for dedicated individuals to join our team and help us enhance customer satisfaction.

JOB DESCRIPTION:

We are seeking a friendly and proactive Customer Care Representative to be the voice of our company. In this role, you will assist customers with their inquiries, resolve issues, and provide information about our products and services, ensuring a positive experience for every customer.

QUALIFICATIONS:

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Previous experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused mindset.
• Proficient in using computers and customer service software.

• Handle customer inquiries via phone, email, and live chat with professionalism and empathy.
• Resolve customer issues efficiently, providing timely solutions and follow-ups.
• Educate customers about our products and services, guiding them through their options.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with team members and other departments to enhance service delivery.
• Participate in ongoing training to stay updated on product knowledge and customer service best practices.