Customer Care Representative (Laboratory) at SGS

Kulai, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sample Handling, ISO 17025 Compliance, Daily Operation Management, Business Inquiries Handling, Indoor Sales, Client Communication, Sample Integrity, HSE Policy Adherence, Interdepartmental Coordination, Subcontracting Coordination, Microsoft Excel, Microsoft Words, Email Replying, Independent Work

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025. Assist reporting manager to ensure smoothen and effective daily operation. Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers. Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission. Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity. Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Responsible to coordinate with different department including Laboratory, reporting, business and any back support function. Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample. Qualifications Minimum educations of Diploma or Degree in Business and Admin or Science or any related field. Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply. Good in Microsoft Excel, Words and email replying. Good interpersonal skill and with good track record in the company. Able to work independently with minimum supervision. Additional Information Flexi-Benefits and Group Insurance Coverage

Responsibilities

The representative is responsible for performing sample handling tasks such as inspection, sorting, and registration according to ISO 17025 requirements, while also assisting the manager with daily operations and ensuring timely handling of business inquiries. Key duties include managing indoor sales, communicating with clients regarding sample submissions and issues, and coordinating with various internal departments and subcontracting tasks.