WE ARE LAST MILE SOLUTIONS

With over 221.000 charging stations, 1.1 million charging cards, 106 million transactions and users in 22 countries, we have become the largest independent e-mobility platform in Europe. Our platform is flexibly adaptable to the needs of our customers.
Our commitment to sustainability, efficiency, and innovation drives us to develop groundbreaking solutions that redefine the future of e-mobility.
As we continue to expand our operations, we are seeking a talented Customer Care Representative to join our dynamic team in Rotterdam.

YOUR ROLE

We are looking for a Dutch and English speaking Customer Care Representative Finance for our Customer Care team in Rotterdam. To be successful in this position, you must be passionate about providing excellent customer service and enjoy solving financial issues.
You will be part of the Customer Care team, dealing specifically with customer queries that are financial in nature. You will be the bridge between our organization and valued customers. You will work closely with Finance colleagues to provide efficient and effective solutions to customers. As we operate internationally, you will speak to clients alternately in Dutch and English. If you also speak French or German, this is a big advantage.

MAIN RESPONSIBILITIES

You are the 1st or 2nd point of contact for our B2B clients and end customers when they have a financial administrative issue. You are the one who listens quietly and with your solution-oriented thinking you enter the process together with the customer to solve the problem as well and as quickly as possible.
Sometimes for more complex questions you need the help of colleagues from the Finance team. You are able to clearly describe the problem in our Salesforce ticket system and/or further explain it verbally to colleagues if necessary.

HERE’S WHAT YOU ENJOY DOING

• You take responsibility for the entire process from when a customer submits an issue until closing the ticket (A to Z). You offer support to our customers (B2B) via e-mail and phone. You document issues via our ticket system (Jira and Salesforce).
• As the first point of contact for questions related to invoicing, you are responsible for handling these questions or referring them to the relevant department with the appropriate expertise. You asses requests for urgency and set the right priorities.
• You investigate, analyze and fix problems. At the same time you think along with the organization to avoid certain issues or design processes more efficiently.
• Continuously deliver input, proactively, to our product/support knowledge team.
• Investigate bigger and more complex support issues – where needed you collaborate closely with colleagues in other departments (e.g. Finance, Solutions).
• You supplement our FAQ with relevant information and help customers find and access these resources.