Customer Care Representative at LOVING GUIDANCE LLC

Sanford, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

20.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Phone Calls, Email Management, Website Navigation, Order Processing, Troubleshooting, Empathy, Patience, Professionalism, Ticket Management, Research, Documentation, Communication, Problem-Solving, Tech-Savviness, Organization

Industry

Education Administration Programs

Description

Description Customer Care Representative Department: Partner Operations Reports To: Senior Manager of Partner Operations Classification: Full-Time, Non-Exempt (8:30am - 5pm EST) Location: Sanford, FL Position Summary We’re looking for a Customer Support Representative to join our team! In this role, you’ll be the first point of contact for customers, handling phone calls and emails to provide assistance with website navigation, orders, shipping, products, events, and more. You’ll manage a high volume of calls and tickets, troubleshoot issues, guide customers through processes, and deliver exceptional solutions. If you’re detail-oriented, tech-savvy, and passionate about helping others, we’d love to hear from you! Key Responsibilities At Conscious Discipline, we are passionate about empowering educators, parents, and leaders with tools that foster connection, compassion, and growth. As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on to support them through their journey. From helping navigate our website and products to resolving questions about orders, shipping, events, and more, you’ll create positive experiences that reflect the values we teach every day. What You’ll Do Respond to customer calls and emails with empathy, patience, and professionalism. Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner. Understand customer needs, clarify details, research issues, and provide clear solutions. Guide customers through troubleshooting steps, website navigation, and product usage. Assist customers with placing orders and processing returns as needed. Collaborate across departments to ensure seamless customer support and resolution. Maintain accurate documentation of customer interactions and solutions provided. Perform other related duties as assigned to support our mission of building better connections. Requirements Where You Shine Experience: 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry. Communication Skills: Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately. Problem-Solving: A resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently. Tech-Savviness: Comfortable working across multiple systems, platforms, and tools to assist customers effectively. Organization: Ability to manage multiple inquiries simultaneously while staying detail-oriented. Empathy & Patience: A natural ability to listen, understand, and guide customers through challenges calmly and kindly. Team Player: Works collaboratively across teams to ensure a consistent and positive customer experience.

Responsibilities

The representative will serve as the primary contact for customers, managing high volumes of phone calls and emails to assist with website navigation, orders, shipping, and product inquiries. Key duties include troubleshooting issues, guiding customers through processes, and delivering effective solutions while maintaining accurate interaction documentation.