Customer Care Representative Marine Corps Wounded Warrior Call Center at KSA Integration

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Outreach Calls, Social Media Monitoring, Interviews, Needs Assessment, Resource Guidance, Liaison, Documentation, Microsoft Office 365

Industry

Business Consulting and Services

Description

Description KSA Integration is currently hiring a Customer Care Representative (CCR) position for the following shifts: 1st Shift 8:00 AM - 4:30 PM Sunday - Thursday/Tuesday - Saturday 2nd Shift 4:00 PM-12:30 AM Sunday - Thursday/Tuesday - Saturday Hybrid work is available (2 days per week). CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine’s needs. Equally important, the CCR shall fully capture the essence of the WII Marines’ concerns/issues and properly document the information in MCWIITS. WWCC CCRs will typically work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume and availability of target population for outreach. CCR schedules are broken into three shifts to maintain 24/7/365 operations. Initial training is for two weeks in the Wounded Warrior Call Center from 9:00 AM-5:30 PM. Upon completion of training, employees will be scheduled for shifts referenced above. Requirements Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation. Familiarity with the organization and functions of the United States Marine Corps. Must be proficient in Microsoft Office 365. KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2025 Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2019 - 2025 Best for Vets List by Military Times, in addition to winning the Department of Labor “Hire Vets” Platinum Medallion Award 2021 – 2025. KSA Integration is an equal opportunity employer.

Responsibilities

Customer Care Representatives handle inbound and outreach calls, monitor social media, and conduct interviews to assess the support needs of Marines and/or their family members. Based on this assessment, CCRs provide guidance toward applicable resources, benefits, and entitlements, acting as a liaison to ensure needs are addressed and documented in MCWIITS.