At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Experience in an office team based environment
• Computer literate
• Good communication skills (telephone and email)
• Strong customer relationship buildings skills
• Ability to cope with stressful situations

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Provide day-to-day support in Medtronic’s Order-To-Delivery processes as well as Supply Chain through analytical and operational support
• Contribute to the company goals in the areas of customer satisfaction
• Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution
• Responsible for issue resolution and reactive communication towards the customer/patient
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
• Support Strategic Accounts, deliver a seamless, value-added service
• Be responsible for capturing and documenting customer/patient specificities in internal systems