Melody, a privately owned hearing clinic in the Edmonton area is currently seeking a full-time receptionist to join their practice in St. Albert.
About us:
At Melody Audiology, our mission is to deliver exceptional patient care in the identification, treatment, and rehabilitation of hearing-related health concerns. We offer comprehensive services through a team of highly trained healthcare professionals using state-of-the-art resources and evidence-based methods. We also prioritize public education on hearing health and prevention.

Clinic Core Values:

• Patient-centered care and treatment
• Mindfulness in delivering high-quality, efficient services
• Honesty, integrity, and sincerity
• Accountability and ownership
• Professional conduct in all interactions

Duties and responsibilities include but are not limited to:

• Greeting clients and creating positive first impressions
• Answering phone calls and responding to emails
• Scheduling appointments and making confirmation calls
• Checking in patients and assisting walk-ins
• Data entry and documentation of patient interactions
• Receiving and processing referrals
• Creating invoices and accepting payments
• Ordering hearing aids and office supplies
• Managing client files and records
• Sending/receiving faxes and courier shipments
• Using Excel and web-based client management systems
• Assisting practitioners with office organization and inventory
• Third-party billing
• Cleaning and preparing hearing aids for pickup

Working Conditions:

• Melody is a privately owned hearing clinic and retail hearing aid sales business.

Required Competencies:

• Strong interpersonal and communication skills
• Ability to maintain positivity in all interactions
• Ability to build long-term client relationships
• Patience, self-discipline, and adaptability
• Desire to learn and grow professionally
• Accountability and ownership of tasks
• Ability to work independently and collaboratively
• Excellent time management and organizational skills
• Attention to detail and follow-through
• Professional written and verbal communication

Educational Requirements

• High school diploma (minimum requirement)
• Post-secondary is an asset

Wage and Salary

• $19-$22 to start, based upon experience
• Full benefits package
• Comprehensive training & support

If you’re passionate about helping others and thrive in a professional healthcare setting, we’d love to hear from you. Please email your resume and cover letter to apply.
Job Type: Full-time
Pay: $19.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• St. Albert, AB (T8T): reliably commute or plan to relocate before starting work (preferred)

Work Location: In perso

• Greeting clients and creating positive first impressions
• Answering phone calls and responding to emails
• Scheduling appointments and making confirmation calls
• Checking in patients and assisting walk-ins
• Data entry and documentation of patient interactions
• Receiving and processing referrals
• Creating invoices and accepting payments
• Ordering hearing aids and office supplies
• Managing client files and records
• Sending/receiving faxes and courier shipments
• Using Excel and web-based client management systems
• Assisting practitioners with office organization and inventory
• Third-party billing
• Cleaning and preparing hearing aids for picku