Job Description

• Interacting with customers for obtaining repair estimate approvals
• Communicating repair related updates and information
• Addressing basic level queries of customers
• Handling customer complaints and follow-up on resolutions
• Coordinating with retail outlets for any service-related queries
• Coordinating with internal team members to resolve issues efficiently
• Prioritizing tasks to ensure timely fulfilment of service level agreements
• Escalating of relevant issues to managers as needed

profile

• At least 1- 3 years of relevant experience in a similar role
• Excellent verbal and written communication in English
• Experience in a professional call center / BPO preferable
• Experience in complaint handling
• Proficiency in MS Office

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