CUSTOMER CARE REPRESENTATIVE

At Sensient, customer service is a core part of our value proposition and a clear differentiator. The Customer Care Representative is part of a marketing-led team supporting local customers for optimal customer experience. This role will digitally interact with customers daily ensuring that these customers see Sensient as their optimal color supplier.

• Responsibility for a defined customer base of local and historical customers
• Analyze customer order patterns and reacting to ups-and-downs
• Respond to customer queries promptly within defined KPIs
• Proactively run daily customer calls
• Assess customer business and suggest complimentary items
• Discuss substitute product offerings in case of constrained or delayed supply of customer preferred product(s)
• Execute and follow-up on campaigns run by the Sales Enablement manager
• Send defined Showpad content to customer base
• Identify project opportunities and nurture the respective account to maximize business potential
• Nurturing marketing qualified leads (MQLs) that are received and manage:
• Prompt and high-quality customer turnaround within defined KPIs
• Initial project request scoping, documentation, and project management
• Increasing MQL knowledge via desktop research and further networking to validate future potential
• Maintain and utilize the following:
• Data accuracy for the defined customer base including contact information, contact history and customer updates
• Internal sales tasks, such as reporting within deadlines
• Sales negotiations within a set framework
• Handling and processing customer request and inquiries in collaboration with other internal departments and based on standard documents and procedures available