CUSTOMER CARE REPRESENTATIVE at SGS

Kulai, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sample Handling, Sample Inspection, Sample Sorting, Sample Registration, Interpersonal Skills, Client Communication, Documentation, Laboratory Coordination, Health and Safety Compliance

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025. Assist reporting manager to ensure smoothen and effective daily operation. Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers. Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission. Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity. Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Responsible to coordinate with different department including Laboratory, reporting, business and any back support function. Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample. Qualifications Minimum educations of SPM, Diploma or others. Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply. Good interpersonal skill and with good track record in the company. Additional Information Flexi-Benefits and Group Insurance Coverage

Responsibilities

The Customer Care Representative is responsible for sample handling, including inspection, sorting, and registration, to comply with ISO 17025 requirements. They also assist with business inquiries and ensure effective communication with clients regarding sample submissions and laboratory reporting.