Customer Care Representative at STRIDE Community Health Center

Aurora, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

21.81

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Problem Solving, Scheduling, Record Keeping, Compassion, Integrity, Accountability, Respect, Excellence, Adaptability, Confidentiality, Computer Skills, Team Collaboration, Empathy

Industry

Hospitals and Health Care

Description

Description At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you. General Purpose: The call center schedules appointments and distributes information to STRIDE CHC clients regarding services and programs while providing patients with quality customer service. Essential Duties/Responsibilities: Answers up to 100 calls per day calls from patients and partners regarding scheduling medical and dental appointments for new and established patients, medication refills, general questions, etc. Identifies customer needs, clarifies information, builds sustainable relationships and engages customers by going the extra mile. Keeps accurate records of conversations and communicates effectively with clinic staff. Ensures one call resolution whenever possible and provides a connection to clinic staff when needed. Provides excellent customer service to all internal and external customers. Meet personal and team qualitative and quantitative requirements. Schedules and cancels appointments according to preset scheduling guidelines. Answers general questions about STRIDE CHC. Informs and guides patients to resources within or outside of STRIDE CHC . Assists callers to STRIDE CHC with medical records requests and specialty referral requests. Routes messages to clinic staff following STRIDE CHC policies and procedures. Maintains communications and collaborate with patient, physician, payer representative and STRIDE CHC staff. Makes outbound calls to patients as directed by CCC Management. Responds to messages in the STRIDE CHC Patient Portal. Enters and updates patient information into patients Electronic Health Record. Meets required monthly metrics and goals. Stays up to date on all organizational and departmental means of communication (e-mail, Teams, Instant Messaging, etc.) Non-Essential Duties/Responsibilities Attends all staff meetings and all other meetings as assigned. Completes all other duties as assigned. Requirements STRIDE Values: Integrity: Doing the right thing even when no one is watching. Compassion: Meeting patients where they are with empathy. Accountability: Following through on our commitments. Respect: Valuing human dignity. Excellence: Embracing a growth mindset and striving for continuous improvement. Education and Experience: Required: High school diploma or GED. 3 years related experience or customer service experience preferred. Knowledge, skill and ability: Ability to interact positively and build rapport with patients, coworkers and/or external contacts. Ability to work independently and organize work in a manner that ensures accuracy and efficiency Ability to work from procedure manuals. Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDE CHCs diverse patient population. Customer service skills, including the ability to diffuse upset patients. Skill in using a variety of computer software including but not limited to the internet and MS Office Products. Ability to handle sensitive information ethically and responsibly. Ability to protect the confidentiality of patient, employee and business information. Ability to be flexible and adaptable to organizational and departmental changes Material and equipment directly used: Computer, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel and the internet. Electronic Medical Records software. Working environment/physical activities: Office environment within a call center setting. Enters data into computer programs via computer, mouse and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs infrequently. Communicates information to others via email and telephone. Discerns/analyzes information from others to assist in decision making. At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community! Work Schedule Monday-Friday 9:00am - 5:30pm Position is mostly remote - will be required to come in for training and system issues. This remote role requires candidates to be located in Colorado or in the process of relocating. We offer a competitive hourly range of $20.00-$21.81, depending on your experience. This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training. Why STRIDE? Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including: Medical, dental, and vision coverage Paid time off (PTO) and holidays Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options 401(k) with matching Work-life balance NHSC Loan Repayment Tuition reimbursement and/or Continuing Medical Education (CME) No nights, weekends, or major holidays Employee Assistance Program (EAP) Employee Discounts on top attractions, hotels, more STRIDE conducts background checks, including criminal history, education, license and certification. STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law. STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed. Health and Safety Commitment: To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing. Application submission closing date: 01/21/2026

Responsibilities

The Customer Care Representative answers calls from patients regarding appointments and provides quality customer service. They also maintain accurate records and ensure effective communication with clinic staff.