Customer Care Representative - Talent Pool at Boston Scientific Corporation Malaysia

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Management, Problem Solving, Complaint Handling, SAP, CRM Tool, Salesforce, Logistics, IT Literacy, MS Office, Flexibility, Teamwork, Independence, Communication, Analysis, Database Maintenance

Industry

Medical Equipment Manufacturing

Description

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. Please note - this is only an opportunity to join our Talent Community, it is not linked to a specific vacancy. About the role Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction for Polish customers. Focus on customer support mainly order and returns management, problem solving, complaint handling. Your Responsibilities Will Include: Order management - Perform different transactions in SAP: order booking, price & availability, billing etc. Invoices and credit memos - Create and send documents to customers manually and using special IT platform. Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market. Returns management and upgrades of devices. Handle service complaints from customers and/or sales representatives from Poland. Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales . Perform different analysis and maintenance of databases for customers. Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required What Are We Looking For In You High level of Polish and English Experience working with SAP Based in Warsaw or open to relocate Flexible and open minded Good computer skills (including MS Office) IT literate and a fast learner Able to work under pressure Likes to work both independently and in a team What we can offer: Private healthcare with Luxmed MultiSport card Life insurance Lunch card Language courses Employee Assistance Program Employee Stock Purchase Plan (ESPP) Savings Plan - Pracowniczy Plan Oszczędnościowy (PPO) Jubilee awards for service recognition Educational Assistance Programme Business Travel Insurance (CIGNA - Medical Benefits Abroad) Glasses reimbursement Employee Referral Programme Access to myLearning development platform PPK (Employee Capital Plans) Requisition ID: 616386 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Responsibilities

The role involves supporting sales growth and increasing customer satisfaction for Polish customers through order and returns management, problem solving, and complaint handling. Responsibilities include managing orders in SAP, monitoring delivery processes, and using CRM tools to register customer requests.