Customer Care Representative - Tampa at ICP Group

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Data Entry, ERP Systems, Retail Experience, Order Processing, Account Management, Marketing Support, Document Proofreading, Positive Attitude, Problem Solving, Team Collaboration, Attention to Detail, Time Management, Sales Support, Customer Relationship Management

Industry

Chemical Manufacturing

Description

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is organized into two separate business groups, ICP Building Solutions Group and ICP Industrial Solutions Group, comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region. ICP Group is looking to hire a Customer Care Rep for our Tampa, Fl location. In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact. If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service and to support the Marketing team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver. This role is supporting our Diversified Coatings Business unit, environmental sector. This will be an in-office position Tuesday - Thursday and remote Monday - Friday Key Responsibilities: Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers. Accurately enter all received orders and communicate any exceptions to customers. Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status. Process Return Material Authorizations and Credits. Maintain account relationships with key decision-makers at dealer accounts. Create and assemble marketing materials for Sales Representatives Proof/edit documents as assigned. Complete other duties as assigned. Requirements: Experience in a customer service role. Strong communication skills. Experience with entering data and looking up data within an ERP system. Retail Industry experience is a plus! ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Responsibilities

The Customer Care Representative will provide exceptional customer service and support the Marketing team as needed. Responsibilities include answering calls, entering orders, processing returns, and maintaining account relationships.