Customer Care Representative at Teksystems Global Services LLC

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

16.5

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-solving, Empathy, Microsoft Office, Website Navigation, Product Selection, Package Tracking, Returns, Refunds, Social Media Support, Chat Support, Email Support, Phone Support, Service-oriented Mindset, Fast-paced Environment

Industry

IT Services and IT Consulting

Description

📌Customer Care Representative (Remote) MUST reside in Texas, Arizona, or Colorado Employment Type: Contract | Full-Time | Remote Start Date: 10/31 📝 Job Summary: The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment. 🔑 Key Responsibilities: Actively listen to customer concerns with empathy and patience Provide accurate and timely solutions using available tools Build trust through kind, responsive, and helpful interactions Support customers via phone, chat, email, and social media Assist with package tracking, returns, refunds, product info, and warranties Guide customers through website navigation and product selection ✅ Required Qualifications: Previous customer service experience Strong written and verbal communication skills Comfortable using Microsoft Office (Outlook, Word) High School Diploma or equivalent ✨ Preferred Experience: Hospitality, Retail, Food Service, or Call Center Customer Care and Inbound Call Handling Service-oriented mindset 🕒 Schedule & Availability: Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST/8:00 AM - 7:00 PM CST Shift Bids: Assigned post-training based on availability and business needs 📚 Training Requirements: Day 1 (Friday): Paid orientation (2 hours) Weeks 1–3: Full-time training, Mon–Fri, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST Attendance is mandatory for all training sessions. 🏠 Remote Work Requirements: Quiet, distraction-free workspace Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers) Equipment Provided: Laptop, mouse, headset Casual dress code 🎁 Perks: Quarterly discount codes for premium lifestyle products Opportunity for overtime during peak season Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Care Representative actively listens to customer concerns and provides accurate solutions across multiple channels. They assist customers with package tracking, returns, refunds, and product information while building trust through kind and responsive interactions.