Customer Care Representative (TH) at StoreHub Sdn Bhd

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Technical Support, Communication, Multitasking, Curiosity, Resourcefulness, Feedback Responsiveness

Industry

technology;Information and Internet

Description

Are you driven, results-oriented and a team player? With 17,000+ customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses. At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally. If this is a journey you’d like to embark on, keep reading! In the Customer Care Representative role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product. You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself. To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one. What you will do: Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat Be the first point of contact for all incoming tickets and distribute to the related teams Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product Advise customers on the status of hardware deliveries, installations or bug fixes Learn to follow and maintain a streamlined bug filing process Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end How you will need to be: Excellent command in Thai and good command English Extremely determined to solve customer’s problems accompanied by a willingness to go the extra mile Highly curious in asking the right questions to get to the root cause of an issue Able to pick up technical concepts and information, quickly Responsive to feedback and apply it immediately Able to multitask and switch between tools, effortlessly Resourcefulness in finding solutions when things are unclear What makes working at StoreHub awesome (and refreshing!): Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an *sshole Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks for everyone Free Season Parking Fully stocked fridge and pantry - Coffee, snacks, and more yums Cutting edge tools. If something can be automated, we'll make it happen Medical and Dental Outpatient Visits + Medical Insurance Opportunities for career growth and continuous learning We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Responsibilities

The Customer Care Representative will create an innovative customer experience and build strong relationships with customers through various communication channels. They will assist customers in troubleshooting and navigating the StoreHub platform while being the first point of contact for incoming tickets.