Customer Care Representative at Wall Recycling LLC

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

19.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Active Listening, Complaint Resolution, Service Orientation, Time Management, Problem-Solving, Adaptability, Integrity, Confidentiality, Self-Motivation, Team Collaboration, Microsoft Office Suite, Word, Excel, Outlook, Teams

Industry

Environmental Services

Description

Job Title: Customer Service Representative Job Summary: The Customer Service Representative is responsible for ensuring maximum productivity and delivering exceptional service to customers. This role requires strong communication skills, attention to detail, and the ability to work independently while meeting performance metrics. A critical aspect of this position is effectively managing and resolving customer complaints to maintain satisfaction and loyalty. Key Responsibilities: * Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics. * Answer inbound calls professionally and courteously, providing accurate information and resolving inquiries promptly. * Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience. * Maintain positive and respectful interactions with customers at all times. * Follow all required safety policies and procedures. * Prepare and submit daily, weekly, and monthly reports as required. * Become proficient in the company’s phone system and operating system (SoftPak). * Perform other job-related duties as assigned. Job Requirements & Core Competencies: Technical Skills: * Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams). * Ability to learn and navigate company-specific systems quickly. Professional Competencies: * Communication Skills: Clear, concise verbal and written communication; ability to interact effectively with all levels of management and customers. * Active Listening: Pays full attention to customer concerns, asks clarifying questions, and ensures understanding before responding. * Complaint Resolution: Demonstrates patience, empathy, and problem-solving skills when addressing customer complaints; focuses on turning negative experiences into positive outcomes. * Service Orientation: Strong desire to help others and resolve issues efficiently. * Time Management: Prioritizes tasks and meets deadlines consistently. * Problem-Solving: Quickly grasps concepts, identifies issues, and implements solutions with minimal supervision. * Adaptability: Maintains composure under pressure and adjusts to changing priorities. * Integrity & Confidentiality: Handles sensitive information responsibly and ethically. * Self-Motivation: Works independently, takes initiative, and maintains pride in work quality. * Team Collaboration: Works well with others to achieve shared goals. Additional Requirements: * Reliable transportation. * Professional office attire. * Ability to adhere to work schedules and company policies.

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Responsibilities

The Customer Service Representative is responsible for managing inbound calls and resolving customer complaints to ensure high satisfaction and loyalty. They must also maintain performance metrics, prepare reports, and utilize company systems effectively.