Customer Care Representative at Wyandot Behavioral Health Network

Kansas City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phones, Scheduling Appointments, Greeting Visitors, Processing Mail, Reminder Calls, Documentation, Call Routing, Insurance Verification, Copay Collection, Confidentiality, HIPAA Compliance, Microsoft Office, Communication, Attention to Detail, Multi-location Operations

Industry

Mental Health Care

Description

Description Purpose: Wyandot BHN is seeking a dedicated Customer Care Representative to ensure an exceptional experience to our guests. The position supports the organization by answering phones, scheduling appointments, greeting visitors, and processing mail. Accountabilities: Responsible to make reminder calls to clients for clinic appointments and accurately document activity in client chart. Responsible to answer incoming coming calls and route calls appropriately. Answers calls in 3 rings or less while maintaining an abandon call ratio under 3%. Efficiently receives guest and notifies appropriate staff of their arrival. Responsible for the review of client walk in sheets to ensure clients requesting crisis services are routed to appropriate provider and verifies insurance. Responsible to communicate wait times to walk in clients and/or provide options for scheduling. Responsible to collect copays and/or self-pay fees from clients as they check in. Responsible to collect and maintain accurate insurance and contact information. Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart. Communicates cancellations to staff and clients. Must be able to learn specific operation and scheduling requirements of multiple locations. Responsible to verify and update clients insurance on line or by phone on routine basis. May assist with the identification of hazards or safety issues in or around the building. Handles information as appropriate, maintaining confidentiality to Center standards. Processes and distributes incoming and outgoing mail in a timely manner. Requirements Qualifications: Bi-Lingual preferred. Intermediate knowledge of Microsoft Office products. Must have transportation, valid driver’s license and clean driving record in order to meet the needs of the organization. Communicate in a direct and appropriate manner to staff, consumers and other service providers. Ability to handle information in a confidential and consistent manner according to HIPPA standards. Ability to work independently or with others. Demonstrated accuracy with detailed work.

Responsibilities

The Customer Care Representative is responsible for ensuring an exceptional guest experience by managing phone calls, scheduling appointments, greeting visitors, and processing mail for Wyandot BHN. Key duties include making client reminder calls, accurately documenting activity, handling check-ins, collecting fees, and maintaining client information.