Job description
The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as facing retail shelves

CUSTOMER SERVICE

· Provides excellent customer service to all customers entering the store.
· Smiles, makes eye contact with and greets customers. Apply the Ten Foot Rule
· Guides customer to the location of requested items.
· Answers questions and provides friendly advice and services to customers.
· Suggests value-added and related products to customers to ensure they go home with what they need.
· Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
· Handles multiple customers in an effective and efficient manner.
· Deals with challenging situations in a professional manner.
· Learns about new products on a regular basis.
· Keeps up to date with in-store promotions, in-store deals and product locations.

REQUIREMENTS

· Basic math and typing skills.
· Ability to work under minimal supervision with computerized systems.
· Experience in a customer service role and/or with Canadian Tire store is considered an asset.
· Ability to operate a cash register is an asset.

Please refer the Job description for details