Due to our expanding business, we have a fantastic opportunity for someone to join our friendly team in the role of Customer Care & Sales!

Customers are always at the heart of everything we do, and you will be responsible for being their first point of contact throughout their Puddle Ducks journey.

• 18 hours per week - Monday to Wednesday
• Office & telephone based role.
• Fun, dynamic team.
• Competitive hourly rate of pay £12.21.
• 5.6 weeks paid holiday.
• Pension.
• Employee Assistance Plan.

KEY SKILLS REQUIRED:

• Proven sales background (essential).
• Self- starter with proven experience of working autonomously (essential).
• Good computer and database skills.
• Attention to detail.
• Approachable, bubbly, and positive personality.
• Can do attitude.
• Personable and friendly telephone manner
• Excellent written and verbal communication skills.
• Organised and customer focused.
• Problem solver and a good listener.
• Team player.
• Passionate about what you do.

Experience:

• Customer relationship management: 1 year (required

MAIN RESPONSIBILITIES:

• Become an expert about our classes and Puddle Ducks.
• Responding to new enquiries (online, email and telephone) in a timely manner to convert into Puddle Ducks class members by effectively communicating with them about our award- winning classes.
• Schedule and undertake follow up calls with new members at the start of their Puddle Ducks journey.
• Maintain customer databases.
• Respond to queries from current members.
• Proactively manage any actual or potential customer issues.
• Contribute towards creating a ‘’best-in-class’’ customer service experience.
• Any other ad hoc administrative tasks to support the team as required.
• Having a commitment to our vision, mission, and values.
  Job Types: Part-time, Permanent
  Pay: £12.21 per hour
  Expected hours: 18 per week

Benefits:

• Casual dress
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Experience:

• Customer relationship management: 1 year (required)

Work Location: In perso

Customers are always at the heart of everything we do, and you will be responsible for being their first point of contact throughout their Puddle Ducks journey.

• 18 hours per week - Monday to Wednesday
• Office & telephone based role.
• Fun, dynamic team.
• Competitive hourly rate of pay £12.21.
• 5.6 weeks paid holiday.
• Pension.
• Employee Assistance Plan