Customer Care & Service Management | Workplace Services at Inetum

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Quality Management, Customer Care, Training Activities, Quality Control, Continuous Improvement, Information Management, MS Office, ITSM Tools, JIRA, ServiceNow, EasyVista, ITIL, LEAN, Windows Support, Proactivity, Communication Skills, Customer-Oriented Mindset

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description Key Responsibilities Act as Service Quality Manager, Service Technician and Information Management Specialist, and Customer Care Consultant Ensure training activities, quality control, and continuous improvement in Workplace Services projects Participate in onboarding new clients, defining procedures, tools, and transformation processes Identify improvement opportunities based on metrics and processes, proposing alternative solutions Work closely with support teams and clients Qualifications Minimum of 2 years’ experience in similar roles Experience in training activities (developing plans and content, acting as trainer) Knowledge of quality processes and continuous improvement Proficiency in MS Office and ITSM tools (e.g., JIRA, ServiceNow, EasyVista) Relevant certifications (e.g., ITIL, LEAN) Technical knowledge of Windows and support tools Proactivity and focus on continuous improvement Ability to work with multidisciplinary teams Strong communication skills and customer-oriented mindset Valid driving license for national territory and availability for occasional travel Additional Information Location: Porto Workplace type: Hybrid (max. of 3 times per week in the office)

Responsibilities

The role involves acting as a Service Quality Manager and Customer Care Consultant, ensuring quality control and continuous improvement in Workplace Services projects. Additionally, the position includes onboarding new clients and identifying improvement opportunities based on metrics and processes.