The primary purpose of the job The Customer Care & Service Support Coordinator plays a vital role in delivering a seamless customer experience, acting as a key link between engineering, production, logistics, and commercial teams.
The role ensures effective coordination of machinery servicing and maintenance while also supporting customer service activities across Trade and Wholesale channels.
The postholder is responsible for handling service requests, scheduling engineers, managing spare parts and documentation, and ensuring service delivery meets agreed standards and timelines.
In parallel, they serve as the primary point of contact for inbound customer queries and order processing, working closely with internal teams to ensure seamless fulfilment and proactive communication. The role also includes providing ad hoc cover for the Direct-to-Consumer (D2C) customer service function during periods of peak demand or staff absence. The postholder must demonstrate excellent organisational and communication skills, be proactive in resolving issues, and contribute to improving customer satisfaction and operational efficiency. Key working relationships Internal All Teams External

QUALIFICATIONS

• Proven experience in a customer support role in an office environment.
• Strong data entry skills with a high level of accuracy.
• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Ability to analyse customer needs and provide tailored solutions.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
  Join us as we strive to enhance our customer experience through dedicated support and innovative solutions!
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: VAC-1137

Please refer the Job description for details