Customer CARE Site Superintendent at Tomball Controls

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Supervision, Installation, Inspection, Inventory Checks, Coordination, Technical Clarifications, Quality Issues Resolution, Safety Protocols Compliance, Status Reporting, Team Management, Warranty Support, Startup Support, Power Generation Systems, Reading Drawings, Microsoft Office Suite, Extensive Travel

Industry

Manufacturing

Description

Description About Us: At Tomball Controls, we specialize in manufacturing custom fuel tanks, custom sound attenuated enclosures, and access platforms for emergency power generators. We are proud to serve clients across various industries, providing them with high-quality power packaging solutions to meet their specific requirements. With years of experienced team members and a commitment to excellence, we have built a reputation for delivering reliable and durable products on time and within budget. Job Description: The Site Superintendent oversees on-site activities related to the delivery, inspection, and installation of Tomball Controls equipment across multiple project locations. This position serves as the primary on-site representative of Tomball Controls, ensuring every customer interaction, installation, and inspection reflects the company's highest standards of quality, safety, and professionalism. The role involves significant travel-often multiple weeks at a time-to support field operations and customer sites nationwide. Key Responsibilities: • Meet and oversee the delivery of Tomball Controls generator enclosures, fuel tanks, and related equipment at job sites. • Inspect equipment for shipping or handling damage and document findings promptly. • Conduct inventory checks of all shipped-loose items and ensure accurate reporting to internal teams. • Serve as the on-site point of contact for riggers, installers, and general contractors, addressing questions and coordinating technical clarifications. • Identify and assist in resolving minor quality issues or punch-list items to maintain customer satisfaction and project integrity. • Ensure compliance with safety protocols and site requirements at all times. • Provide daily or weekly status reports, photos, and documentation to the Customer CARE Service Manager and Customer CARE Coordinator. • Represent Tomball Controls with professionalism, integrity, and a customer-first mindset in all interactions. • Support and manage team(s) of CARE Service Technicians and ensure compliance with completion of site services. • Support warranty and startup teams as needed to ensure smooth project completion and turnover. Qualifications: • 5+ years of experience in field supervision, construction, mechanical/electrical installation, or related technical environments. • Strong working knowledge of power generation systems, enclosures, or heavy equipment preferred. • Ability to read and interpret drawings, site plans, and installation documents. • Excellent communication and interpersonal skills with the ability to manage relationships in high-pressure environments. • Highly organized and self-directed, capable of working independently in the field. • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams). • Valid driver's license and ability to travel extensively and at times for up to 2-week periods. • High school diploma or equivalent required; technical or trade certification preferred. Physical Requirements: · Ability to travel extensively, often for multiple consecutive weeks, to job sites nationwide. · Ability to stand, walk, and move throughout active construction and industrial job sites for extended periods. · Ability to lift and carry equipment or materials up to 50 lbs, with or without assistance. · Ability to perform detailed visual inspections and documentation of equipment, including working in varying site conditions and environments. Equal Opportunity Employer/Minorities/Women/Veterans/Disabled Tomball Controls is an Equal Opportunity and Affirmative Action Employer. Tomball Controls is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Responsibilities

The Site Superintendent manages on-site activities including delivery, inspection, and installation of Tomball Controls equipment across various project locations, acting as the main company representative to ensure high standards of quality and safety. This role involves significant nationwide travel to support field operations and managing service technicians while coordinating with external contractors.