Customer Care Specialist-1 at Dynata

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Inside Sales, Communication, Interpersonal Skills, Relationship Building, CRM Tools, Self-Motivated, Multi-Tasking, Product Knowledge, Customer Satisfaction, Sales Closing, Upselling, Cross-Selling, Client Onboarding, Collaboration, Advisory Skills

Industry

Market Research

Description

Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers. Key Responsibilities Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services. Develop deep product knowledge to guide customers toward best practices. Monitor customer health and usage metrics to proactively address risks. Serve as a trusted advisor, helping clients achieve their business goals. Onboard new clients and guide them through the use of company products and services. Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience. Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements. Grow accounts through discovery calls and emails. Present product demos and proposals tailored to customer needs. Close sales and meet or exceed monthly revenue targets. Maintain accurate records of interactions and pipeline activity in the CRM system. Identify upsell and cross-sell opportunities within existing accounts. Qualifications 2+ years of experience in customer success, inside sales, or a related role. Strong communication and interpersonal skills. Proven ability to build relationships and influence decision-makers. Experience with CRM tools (e.g., Salesforce) Self-motivated with a passion for helping customers succeed. Ability to manage multiple priorities in a fast-paced environment. At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making. Our career site is moving to a new URL on December 13th, starting 9 PM PST. You may experience a brief downtime. Starting December 14th, at 12:00 pm PST, please use and bookmark our new career site: URL:https://dynata.wd108.myworkdayjobs.com/careers

Responsibilities

The Customer Care Specialist will serve as the primary point of contact for customers, ensuring their satisfaction and success with the company's products and services. Responsibilities include onboarding new clients, monitoring customer health metrics, and advocating for customers internally.