Customer Care Specialist (1 Year Contract) at Wellca Inc

Guelph, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

18.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer communication, Problem solving, Multi-tasking, Organizational skills, Microsoft Suite, Outlook, Excel, Word, Teams, Conflict resolution, Attention to detail, Technical skills, Written communication, Oral communication

Industry

Retail

Description

Job Description: Competitive Wage: $18.00 per hour Work Schedule: Sunday-Thursday 9am-5pm EST Discounts: Well.ca offers 20% off on everything on Well.ca and an Employee discount store! As our company grows, we also want our employees to grow with us. At Well.ca we have many career development opportunities for all employees to grow to their fullest potential! Apply today and join our team to help Canadians with their Wellbeing! Responsibilities: Customer Communication * Answer incoming customer calls quickly in a very friendly and genuine manner * Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction * Assist customers in correcting post-purchase issues * Use Well.ca’s in-house software to communicate with customers in regard to their orders * Handle confidential customer information in a sensitive and responsible way Problem Management * Ability to diagnose problems, identify and drive appropriate solutions * Work closely with peers and other departments to resolve customer issues * Contact customers on behalf of other departments as required * When needed escalate issues to the Senior Customer Care team to ensure we are meeting customer’s particular needs Performance Criteria * Reports directly to the Manager of Customer Care * Turn first time customers into loyal customers by wow-ing them with wonderful service * Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca * Demonstrated ability to maintain /exceed personal and department goals and metrics * In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends * Agility and ability to retain and communication large amounts of information Qualifications: * High school diploma required * 1-3 years’ experience in a similar role * Exceptional written and oral communication skills * Strong technical skills * Ability to diffuse tense or difficult situations * Adapts easily to change * Ability to learn quickly and take initiative * Outstanding multi-tasking and organizational skills * Ability to solve problems in a quick and well thought out manner * Working Knowledge of Microsoft Suite (incl. Outlook, Excel, Word, Teams, etc.) This position has an In-office expectation: Minimum.1x/quarterly, or as requested by Management.

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Responsibilities

The Customer Care Specialist is responsible for managing incoming customer inquiries via phone and internal software with sensitivity and professionalism. They must also diagnose and resolve customer issues while collaborating with other departments to ensure high service standards.