At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position reports to:
Operations Service Manager
This Position reports to the: Operations Manager
The work model for the role is: hybrid
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
This role is contributing to the Electrification Service and Distribution Solutions divisions in Canada.

• Leads the end-to-end handling of warranty cases, including claim intake, validation, resolution, and follow-up, ensuring compliance with company policies and customer expectations.
• Evaluates warranty claims from customers, validating warranty terms based on the original order and ensuring eligibility before proceeding with resolution.
• Handles factory recalls from start to finish, including booking field service appointments, obtaining purchase orders from the factory, and scheduling shipments of replacement parts or equipment.
• Coordinates with Sales, Operations, Supply Chain Management, After-Sales Service, and other internal/external teams to resolve warranty-related issues efficiently.
• Prepares and analyzes regular statistics related to warranty cases (e.g., volume, resolution time, common issues) using available tools and additional relevant data.